
S&P Global "Strong" ranked commercial primary loan servicer
We provide portfolio management nationwide for all capital providers including Fannie Mae, Freddie Mac, Ginnie Mae, insurance companies, banks and more than 375 securitizations. By retaining servicing on the majority of loans we close, including agency transactions, we're able to provide a level of service unsurpassed in the industry. Our knowledgeable professionals handle each client’s needs with expert care while staying engaged through the life of the loan.
Together with our expansive online servicing platform offering real-time loan information, best-in-class support is just a call or click away.
Customer Service
Our Customer Service professionals are available to assist you Monday through Friday from 8 am to 5 pm ET.
FAQ
Have questions about loan servicing and asset management? Find the answers you need for these topics:
- General servicing
- Borrower Insight®
- Payments
- Taxes and insurance
- Borrower requests
- Reserves

General servicing
Find answers to general servicing frequently asked questions.
How can I find my servicing contacts?
Your servicing contacts are located in Borrower Insight on the Dashboard tab.
My contact information has changed. How do I notify Grandbridge?
You can update your contact information by completing and returning the Post Closing Contact Information Request form (PDF).
How do I obtain an amortization schedule?
Amortization schedules are available in Borrower Insight.
How do I access loan or escrow activity reports?
Loan and escrow activity reports are available in Borrower Insight.
Borrower Insight
Find answers to Borrower Insight frequently asked questions.
Payments
Find answers to payment frequently asked questions.
Taxes and insurance
Find answers to tax and insurance frequently asked questions.
Borrower requests
Find answers to frequently asked questions about borrower requests.
How do I obtain a lender-approved payoff statement?
To obtain a payoff statement, contact Customer Service by phone at 877-262-6063 or by email at Servicing@Grandbridge.com.
My property management company changed. What should I do?
Typically, a change in property management companies requires your lender’s consent prior to the start date of the new firm.
How should I submit required financial reporting information, such as operating statements and rent rolls?
You can submit required financial reporting information, as outlined in your loan documents, to Financials@Grandbridge.com.
Reserves
Find answers to frequently asked questions about reserves.
How often can I draw down on my reserves?
Please refer to your loan documents for guidance on the frequency of draw requests.
What documentation is required to release funds?
Please refer to your loan documents for guidance on the documentation required to release funds.
Why do I need a lien waiver?
Lenders typically require lien waivers from each contractor and material supplier providing labor and/or materials for capital improvements as a means to confirm the vendor has been paid in full and that there are no outstanding claims against the property.
Grandbridge Real Estate Capital LLC is a wholly-owned subsidiary of Truist Bank. Truist Bank is an Equal Housing Lender. Truist Bank, Member FDIC.
Loans are subject to credit approval, which may or may not be forthcoming. © 2023 Grandbridge Real Estate Capital LLC.